batch 3 arrivals

Discussion about Shipment in all diffent countries. At the moment Batch 1,2,3,4,5 are considered.
andre
Posts: 6
Joined: Mon Apr 03, 2017 5:10 pm

batch 3 arrivals

Post by andre » Mon Apr 03, 2017 5:19 pm

Did anybody know when the batch 3 will be shipped?

turk123
Posts: 43
Joined: Tue Apr 04, 2017 5:47 pm
Location: Ohio, USA

Re: batch 3 arrivals

Post by turk123 » Tue May 23, 2017 10:40 am

Actually no one knows anything. Mate said b3 to USA would ship out may 15-20, but who knows!
Two Mate's - 350 motor 17AH battery.
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turk123
Posts: 43
Joined: Tue Apr 04, 2017 5:47 pm
Location: Ohio, USA

Re: batch 3 arrivals

Post by turk123 » Thu Jun 01, 2017 2:39 pm

Just an update from Mate! Actually, the update is that Mate has still not responded to any of our questions about shipping dates and times. When a company withholds information like this, you can only infer that Mate hasn't a clue what they are doing : )

They've certainly booked the ships, the routes, the dates, and everything else. If they can't give us the info they have, chances are, nothing is going right with their entire production. Batch 1 is still lost as of 6/1/17 and Batch 2 is delayed, and batch 3, well, who knows as the time line on the help desk has expired with no mention of anything getting put on a boat!

This whole mate project is exhausting!!!
Two Mate's - 350 motor 17AH battery.
====================================
*** Moderator***

Charlie from Peru
Posts: 7
Joined: Thu Jun 08, 2017 8:24 pm

Re: batch 3 arrivals

Post by Charlie from Peru » Thu Jun 08, 2017 8:36 pm

Supposedly Batch 3 APAC (Asia Pacific, which means LOTS of countries) arrived on June 5th...two days ago. Where did it arrive? Destined to which cities? How many containers/destinations ?
Please, if anyone of you (from APAC) receives your bike(s) or your tracking number or at least an email, please do let us know...
Thank you..!

turk123
Posts: 43
Joined: Tue Apr 04, 2017 5:47 pm
Location: Ohio, USA

Re: batch 3 arrivals

Post by turk123 » Fri Jun 09, 2017 11:43 am

New info from mate on batch 3 to LA PORT, USA. Ship arriving today (June 9) . Mate IS having problems with current carrier and said bikes will stay in port till new carrier is found. Mate claims that ground shipping charges were too high.

So bikes are on US soil with no carrier as of today.
Two Mate's - 350 motor 17AH battery.
====================================
*** Moderator***

kathyb
Posts: 2
Joined: Fri Jun 09, 2017 12:50 pm

Re: batch 3 arrivals

Post by kathyb » Fri Jun 09, 2017 12:54 pm

@turk123 Do you know anything about air freight for batch 3 in US? You may be shocked to hear that I paid for this, but never received confirmation ... and of course the new update doesn't contain any info on it. Maybe I missed something.

turk123
Posts: 43
Joined: Tue Apr 04, 2017 5:47 pm
Location: Ohio, USA

Re: batch 3 arrivals

Post by turk123 » Fri Jun 09, 2017 1:27 pm

I do not know about air shipping. I may get my bike faster than you!
Two Mate's - 350 motor 17AH battery.
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kathyb
Posts: 2
Joined: Fri Jun 09, 2017 12:50 pm

Re: batch 3 arrivals

Post by kathyb » Fri Jun 09, 2017 5:34 pm

Received this very fast reply to my email to the MATE team:

"The reason it has been removed is because you are the only one who actually purchased air freight from batch #3 US. We will write to you personally when we have an update for you regarding this issue! :-) "

So.... Definitely a possibility that you'll get yours first.

turk123
Posts: 43
Joined: Tue Apr 04, 2017 5:47 pm
Location: Ohio, USA

Re: batch 3 arrivals

Post by turk123 » Sun Jun 18, 2017 1:40 pm

Well, Mate has said the US batch 3 shipments should leave the warehouse the week of June 19 (mon). No word on what carrier they used so not possible to estimate delivery to door. I would hope less than 2 weeks to the east coast, but who knows!
Two Mate's - 350 motor 17AH battery.
====================================
*** Moderator***

Charlie from Peru
Posts: 7
Joined: Thu Jun 08, 2017 8:24 pm

Re: batch 3 arrivals

Post by Charlie from Peru » Thu Jun 22, 2017 4:54 pm

According to the last update now I am Batch 3, "Rest of the World" instead od APAC (being Peru part of APAC..!!!). Now the MATE Team says they "are looking for the best logistic solution for shipping"..!!! I am ABSOLUTELY PISSED OFF..!!! Does this mean bikes haven't even left Guangzhou..?!?!?
I have been posting this comment on the IGG page, but there is no answer/comment from MATE...I just couldn't feel more dissapointed and frustrated with this campaign, especially with the way our questions are being handled...!!!

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