Discussion about Shipment in all diffent countries. At the moment Batch 1,2,3,4,5 are considered.
8 posts • Page 1 of 1
Here more information about Batch 2 published by campaigners:
For EU if ETA is June 1, It will take at least 2 or 3 weeks to be delivered at final destination. I think we have to wait the end of June in order to ride our dreamed ebike.Second Batch
Production and prep for Batch 2 was going according to plan, until the last container got its PSI (pre-shipping inspection) and returned with a FAILED. The reason was due to the fact that 380 bikes were packed inside carton boxes without battery and instruction manual. This can be a direct result of us pushing our assembly too hard to meet deadlines. To fix the mistakes, all boxes of batch 2 had to be reopened and corrected before it could be loaded again.
US: ETD : April 24; (estimated) ETA : May 25
EU: ETD : April 24; ETA : June 1
APAC: ETD : April 24; ETA : May 15
The result of this delay has pushed all the other batches behind on delivery dates.
Lessons learned by MATE
Add 2 to 3 additional quality inspections per week, to make sure that we spot any possible errors before the 11th hour.
Trying to move too fast will result in mistakes in production.
Batch 2 - When can I expect my order?
Avatar MATE SUPPORT
7 hours ago Updated
EU: Is on its way to our warehouse in Ireland. ETA: June 12
Batch 2 for EU has been cleared by customs and we expect the first bikes to leave our warehouse by next week. We have previously mentioned that batch 2 (part 2) was slightly delayed. Conclusion: the bikes will arrive sporadically 1-14 days later than originally planned and will be sent out immediately when they arrive to our warehouse.
US: ETA : Is already at warehouse, and have been for quite a while. Like You guys know - the task of shipping the bikes into the US have been more complicated than any of us and our partners imagined. None of our logistical partners have tried to handle e-bikes with this type of high power batteries as the ones that are in the MATE and the terms of batch #2 deliveries are therefore still being negotiated. We wish we could speed up the process, but unfortunately it is our US lawyer and partners that are discussing the terms & conditions of the handling. We have 2 warm leads that we are very close to settle a contract with in terms of shipping. once we have any news we will keep you posted . We hope for your patience and are sincerely grateful that you have been so supportive throughout this obstacle. We are very determined to find a long-term solution so that this will not be a future issue.
APAC: Approximately half of the bikes have been delivered in various APAC countries and more is coming. We are currently waiting for clearance on import regulations in some of the APAC countries why some invoices have not been opened up in our database. We will shed more clarity on this matter during next week.
Other destinations/exotic destinations: Production and inspection is finalized. Waiting for ocean freight solution. Air freight will be available the coming weeks for specific destinations
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